Say hello to people who went quiet.
Your contact list already holds old quotes, lapsed customers and no-shows. Reactivate helps you reach the right ones with the right message.
Revenue already sitting in your list
Winning back someone who knows you is usually easier than finding a stranger. Reactivate sorts your contacts into useful groups and keeps in touch automatically.
The right message for the right slice
Group contacts by what they did: one-time buyers, no-shows, quotes that never closed, or loyal regulars. Lists update themselves as people move.
- Filter by tag, last visit, spend or pipeline stage
- Save a list and reuse it for every campaign
Never miss a reason to reach out
Birthdays, seasons, anniversaries and monthly newsletters can run on their own. The AI assistant helps draft the wording so you only review and send.
One broadcast, wherever they reply
Write once and send by email, SMS or WhatsApp from the same composer. Replies land in your one inbox, so a win-back message becomes a conversation, then a booking.
From dusty list to booked diary
Segment
Pick who you want to reach.
Choose a reason
An offer, a check-in or a seasonal note.
Send
Across the channels they use.
Handle replies
Chat in the inbox and book them in.
The toolkit
Broadcasts
Email, SMS and WhatsApp.
Smart lists
Self-updating segments.
Birthday campaigns
Set once, runs yearly.
Seasonal campaigns
Plan around your busy times.
Templates
Start from a ready-made message.
Newsletters
A steady monthly rhythm.
AI drafting
Help with the first draft.
Loyalty offers
Thank repeat customers.
Win-back without nagging
Start with a friendly check-in. If there is no reply, follow up with a time-limited offer, then a last gentle note. Space the messages over about 90 days and stop the moment someone answers.
- Segment before every send
- Make offers specific, with an end date
- Include a one-tap booking link
Reactivate questions
Where should I start?
Pick one group, such as customers you have not seen in six months, and send one friendly message.
Can I send the same campaign on several channels?
Yes. Choose the channels in one composer.
How do I avoid unsubscribes?
Send fewer, more relevant messages to smaller segments, and always honour opt-outs.
Are there usage fees for messages?
Some sending has usage fees. See fees on the pricing page.
Wake up the list you already have.
Start your 14-day trial, no card needed, and send your first win-back message this week.